1. Booking and Reservations:
- Reservation Confirmation: All bookings are considered confirmed only upon receipt of full payment unless otherwise specified.
- Deposit: A non-refundable deposit may be required to secure a booking.
- Payment: Full payment is due by [specific date or timeframe].
- Cancellation: Details regarding cancellation fees and deadlines should be clearly stated.
2. Pricing:
- Price Inclusions: Clearly outline what is included in the tour package (accommodation, meals, activities, etc.).
- Price Exclusions: Specify items or services not included in the tour price (visa fees, personal expenses, etc.).
- Currency: State the currency in which prices are quoted and any potential fluctuations.
3. Itinerary:
- Changes: The company reserves the right to alter the itinerary due to unforeseen circumstances (weather conditions, local holidays, etc.).
- Substitutions: Similar alternatives may be provided for activities or accommodations if necessary.
4. Travel Documents:
- Passports and Visas: It is the customer’s responsibility to ensure they have valid passports, visas, and any required documents.
- Insurance: Recommend or require customers to have travel insurance covering medical expenses, trip cancellation, and other potential risks.
5. Health and Safety:
- Fitness Requirements: Clearly state any physical fitness requirements for participating in the tour activities.
- Medical Conditions: Customers should inform the company of any medical conditions that may affect their participation.
6. Liability:
- Limitations: Limit the company’s liability for personal injury, property damage, or other losses.
- Assumption of Risk: Customers may be required to sign a waiver assuming certain risks associated with travel and activities.
7. Conduct:
- Behavior: Customers are expected to behave responsibly and respectfully towards other participants, guides, and locals.
- Termination: The company reserves the right to terminate the tour of any customer who jeopardizes the safety, well-being, or enjoyment of others.
8. Complaints and Disputes:
- Procedure: Outline the procedure for customers to make complaints or address disputes.
- Resolution: Commit to addressing complaints promptly and fairly.
9. Force Majeure:
- Definition: Specify what constitutes force majeure events (natural disasters, political unrest, etc.) and the company’s response.
10. Governing Law:
- Jurisdiction: Specify the jurisdiction and governing law under which any legal disputes will be resolved.
11. Changes to Terms and Conditions:
- Updates: Reserve the right to update these terms and conditions as needed, with notification to customers.
12. Miscellaneous:
- Severability: Clarify that if any part of the terms is deemed invalid or unenforceable, the remainder shall continue in full force.
